FAQ
About Kassia Éclat
What is Kassia Éclat's mission?
Our mission is to help skin prone to discomfort regain lasting comfort and radiance, thanks to skincare products designed to respect its natural balance.
Why is Cassia alata your signature active ingredient?
Still relatively unknown in Western cosmetics, Cassia alata is a plant traditionally used in several tropical regions to soothe skin prone to discomfort. It is this synergy between traditional knowledge and current understanding that has made it Kassia Éclat's signature active ingredient.
Where are your products manufactured?
All our products are made in France, with carefully selected natural ingredients.
The 3-in-1 Solid Cleanser
Who is the 3-in-1 cleansing treatment for?
The 3-in-1 cleansing treatment has been designed for dry, sensitive, and reactive skin, as well as for people prone to skin discomforts such as tightness, redness, itching, dandruff, or certain conditions like eczema, psoriasis, or rosacea.
Can it be used on the face, body, and scalp?
Yes. Our cleanser has been formulated to cleanse the face, body, and scalp. Its use is entirely flexible: some people use it on all three areas, while others only use it on the face, scalp, or areas requiring special attention.
Is it suitable for skin prone to eczema, psoriasis, or rosacea?
Our formulas have been developed for sensitive skin prone to discomfort. However, every skin is unique. In the event of a diagnosed condition or a significant flare-up, we recommend seeking the advice of your healthcare professional.
Why does cleansing care lather less than a classic shower gel or shampoo?
Contrary to popular belief, a generous lather doesn't mean a better cleanse. Our sulfate-free formula produces a lighter foam to cleanse effectively while respecting the natural balance of the skin and scalp.
Should I apply cream after cleansing?
As with any cleansing product, very dry skin may need a moisturizing treatment after cleansing. The role of the cleansing product is to gently cleanse while preserving skin comfort as much as possible.
How long does a solid shampoo bar last?
The duration of use depends on several factors: frequency of use, areas concerned (face, body, and/or scalp), number of users, and storage conditions. To extend its lifespan, allow it to dry between each use and avoid leaving it in stagnant water.
From what age can the cleansing product be used?
This treatment is suitable for children aged 6 and over.
Does the cleansing wash contain fragrance or essential oils?
No. Our formulas are fragrance-free and essential oil-free to be as gentle as possible on the most sensitive skin.
Delivery, tracking & contact
What are the shipping times?
Orders are shipped within 24 to 72 business hours. Delivery times then vary depending on the carrier and destination.
What are the shipping costs?
We deliver in France as well as in several international countries. Shipping costs are calculated automatically based on your destination and the contents of your order. You will always know the amount before finalizing your purchase.
Is delivery free?
Yes, delivery is free in mainland France for purchases of €70 or more.
Can I contact you before ordering?
Of course. You can write to us at info@kassiaeclat.com, via our contact form on the website, or directly via WhatsApp. We will be happy to answer you.